The Full Stack Leader

First, the definitions. Then, jump to a video with stories to bring this to life.

Focus on Results

Recognition is based on good results — what we do. Reinforce the best effort, boost top performance, and point to high standards. Leads to more good behavior because the effort and results are noticed. Sometimes works — behavioral science pins it at about 20% effective.

Focus on the Person

Appreciation is based on value of the person — who we are. Not pretending someone did a good job when they didn’t. Rather, reinforce you are part of the team and I as the leader still believe in you. Is there anything you need right now? Higher returns are possible — about 40% effective in coaching situations.

Watch on YouTube: Why We Need Appreciation (Not Just Recognition) at Work (2017). Leadership expert Mike Robbins explains the difference between being recognized for performance and genuinely appreciated for who you are. Mike brings this topic to life with a vivid story of a baseball pitcher taken off the mound during a crucial moment in the game…